New Owner Frequently Asked Questions
Receiving Your Tesla
Where is my signed Motor Vehicle Purchase Agreement?
Where can I find the VIN of my Tesla?
How do I get my HOV decals (California residents)?
How do I pay for my loan through Tesla Lending?
How do I add another contact to my account?
How do I apply for the Federal Tax Credit?
I am a California resident. How do I apply for the California Clean Vehicle Rebate?
Access and Use the Tesla App
When will app access be granted?
How do I enable app access for my family?
Why can't I access the Tesla app after delivery?
Get to Know Your Tesla
How do I learn more about Model 3?
How do I set up my driver profile?
How do I pair my phone using Bluetooth?
How do I change the displays on the instrument panel?
How do I learn more about the features of my Tesla?
What do the scroll wheels on my steering wheel do?
How can I monitor my energy usage?
What does the energy saving setting do?
What is the difference between Ideal and Rated range?
Can I turn off the touchscreen?
How do I navigate the touchscreen?
Traveling With Your Tesla
How do I turn my car on and off?
What should I know about traveling in my Tesla?
How do I operate the charge port?
What is Autopilot and how do I operate it?
How does Automatic Emergency Braking work?
What should I know about driving in cold weather?
Where should I place a transponder / toll pass?
What if I get locked out of my car?
Maintaining Your Tesla
How do I get software updates and how long do they take?
Can I drive my car during a software update?
What kind of regular maintenance can I expect with my new Tesla?
Where can I get my car repaired?